I have been a fan of Jim Collins since reading Built to Last while pursing my MBA. Jim Collins and his co-authors have been exploring what makes a great company that can persist over time. I most recently read How the Mighty Fall. In this book Collins discusses how what was viewed as a great company can fall to non-existence, or at a minimum, a shell of their former selves. This book especially was of interest given that I formerly worked at Motorola and Collins discussed some of the key mistakes made while I worked there that led to the fall of Motorola.
Has someone ever exceeded your expectations through their actions? How did that make you feel? Was it contagious?
Mark Sanborn’s book The Fred Factor showcases how Fred the postal carrier went above and beyond the expected in delivering mail. Delivering mail is simple and monotonous, the same day in and day out. However, the way Fred performed his tasks was anything but ordinary. According to Sanborn, if Fred can deliver mail and catch the attention, in a very positive manner, of those he serves, any person can perform their role in what they do for a living in a better way.